1. Introduction
Riaccsporo ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website riaccsporo.com (the "Service") and use our consulting services for Malaysian freelancers working overseas.
2. Information We Collect
2.1 Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Contact us through our website or email
- Subscribe to our newsletter
- Request our consulting services
- Participate in our blog comments or forums
- Fill out forms on our website
This information may include:
- Name and contact information (email address, phone number, mailing address)
- Professional information (occupation, business details, freelancing activities)
- Financial information (income details for tax consulting purposes)
- Communication records and correspondence
- Any other information you choose to provide
2.2 Automatically Collected Information
When you visit our website, we automatically collect certain information about your device, including:
- IP address and geographic location
- Browser type and version
- Operating system
- Referring website
- Pages visited and time spent on our site
- Device identifiers
2.3 Cookies and Tracking Technologies
We use cookies, web beacons, and similar tracking technologies to enhance your experience on our website. For detailed information about our cookie usage, please refer to our Cookie Policy.
3. How We Use Your Information
We use the information we collect for the following purposes:
3.1 Service Provision
- Provide consulting services tailored to your needs
- Respond to your inquiries and communications
- Process your requests and transactions
- Deliver newsletters and updates you've subscribed to
- Provide customer support
3.2 Business Operations
- Improve our website and services
- Analyze usage patterns and trends
- Conduct research and analytics
- Develop new products and services
- Maintain security and prevent fraud
3.3 Marketing and Communications
- Send you marketing communications about our services
- Notify you about updates to our services or policies
- Personalize your experience on our website
- Display relevant advertisements
4. Legal Basis for Processing (GDPR)
For users in the European Union, we process your personal information based on the following legal grounds:
- Consent: When you give us explicit consent to process your information
- Contract: When processing is necessary to fulfill our contractual obligations
- Legitimate Interest: When we have a legitimate business interest that doesn't override your rights
- Legal Obligation: When we must process information to comply with legal requirements
5. Information Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:
5.1 Service Providers
We may share information with trusted third-party service providers who assist us in operating our website and providing our services, including:
- Web hosting and cloud storage providers
- Email marketing platforms
- Analytics services
- Payment processors
- Legal and accounting professionals
5.2 Legal Requirements
We may disclose your information when required by law or in response to:
- Court orders or legal proceedings
- Government requests or regulatory requirements
- Protection of our rights and property
- Safety concerns or fraud prevention
5.3 Business Transfers
In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new entity, subject to the same privacy protections.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against:
- Unauthorized access or disclosure
- Accidental loss or destruction
- Malicious attacks and data breaches
- Unlawful processing or use
Our security measures include:
- SSL encryption for data transmission
- Secure data storage and backup systems
- Access controls and authentication
- Regular security audits and updates
- Employee training on data protection
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:
- Client records: 7 years after service completion (for tax and legal purposes)
- Newsletter subscriptions: Until you unsubscribe
- Website analytics: 26 months
- Communication records: 3 years for quality assurance
8. International Data Transfers
As we serve Malaysian freelancers working internationally, your information may be transferred to and processed in countries outside Malaysia. We ensure adequate protection through:
- Standard contractual clauses approved by relevant authorities
- Adequacy decisions by data protection authorities
- Binding corporate rules and certification schemes
- Explicit consent where required
9. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
9.1 Access and Portability
- Request access to your personal information
- Obtain a copy of your data in a portable format
- Request information about how we process your data
9.2 Correction and Updates
- Correct inaccurate or incomplete information
- Update your personal details
- Complete partial information
9.3 Deletion and Restriction
- Request deletion of your personal information
- Restrict processing in certain circumstances
- Object to processing based on legitimate interests
9.4 Marketing Communications
- Unsubscribe from marketing emails
- Opt-out of promotional communications
- Manage your communication preferences
10. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it promptly.
11. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of significant changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Displaying prominent notices on our website
13. Contact Information
If you have questions about this Privacy Policy or our data practices, please contact us:
14. Governing Law
This Privacy Policy is governed by the laws of Malaysia. Any disputes arising from this policy will be subject to the jurisdiction of Malaysian courts.
15. Compliance
We comply with applicable data protection laws, including:
- Personal Data Protection Act 2010 (Malaysia)
- General Data Protection Regulation (GDPR) for EU residents
- California Consumer Privacy Act (CCPA) for California residents
- Other applicable international data protection laws